---
title: "Refund Policy · iSurge"
description: "iSurge’s Refund Policy: your money back within 14 days of buying, on Lifetime or a year, how to ask, and what happens after."
url: https://isurgemac.com/refund-policy/
---

[‹ Back](https://isurgemac.com/)

# Refund Policy

Last updated 3 November 2026

If iSurge isn’t right for you, you get your money back. Here’s how it works.

## 14 days to change your mind

If iSurge isn’t right for you, ask for a refund within 14 days of buying and you’ll get your money back. This is the same for Lifetime (one Mac or more) and for a year, and it holds after you’ve entered your licence key.

You can also try iSurge free for 3 days before buying, with everything included and no payment details.

## How to ask

Email [hello@isurgemac.com](mailto:hello@isurgemac.com) from the address you bought with, or include your order number from the receipt. A line saying what didn’t work for you helps us make iSurge better, but you don’t have to give a reason.

## How the money comes back

iSurge is sold through Dodo Payments, our reseller (the merchant of record). Dodo sends the refund back to the card or account you paid with. How long it takes to show depends on your bank.

## After a refund

Your licence key stops working, and iSurge pauses on the Macs that used it, as it does when a trial ends. Your stats, history and settings stay on your Mac until you delete iSurge. You can buy it again whenever you like.

## When we may say no

We may not refund a purchase when:

- it’s been more than 14 days since you bought it;

- you’ve been refunded for iSurge before: the 14 days cover one purchase per person, whichever email or card you use;

- your licence key was shared, posted publicly or resold;

- you copied, decompiled or took apart iSurge’s code, design or pictures, or used them to make your own app;

- you’ve already disputed the payment with your bank or card company.

We look at every request on its own, and if we say no, we tell you why. None of this takes away rights you have under the consumer law where you live.

## Before disputing a payment

Please email [hello@isurgemac.com](mailto:hello@isurgemac.com) first: it reaches me directly, and it’s much quicker than going through your bank. If a payment is disputed (a chargeback), its licence key is turned off.

## After 14 days

Purchases older than 14 days aren’t refunded. If something isn’t working, email [hello@isurgemac.com](mailto:hello@isurgemac.com) anyway: we’ll help you get it working.

## Questions

The [Terms of Use](https://isurgemac.com/terms) cover buying and your licence in full. Anything else, email [hello@isurgemac.com](mailto:hello@isurgemac.com).